● Each piece of jewelry is crafted in our workshop using high-quality materials, undergoes strict quality control before shipping, and has minimal deviations from the photos on the product page.
Minor differences may occur in shade and color gradient.
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● The website waiu.ru offers custom jewelry manufacturing services. According to paragraph 4 of Article 26.1 of the Russian Federation Law “On the Protection of Consumer Rights,” when purchasing jewelry remotely, the consumer has the right to refuse a quality product at any time before delivery and within 7 (seven) days after delivery. To process a return, please send a free-form refusal letter stating the order details and the reason for the return (name, phone number, order number) to the email address.
● If the ring size doesn’t fit, you can get a one-time free replacement within 7 days of receipt, excluding shipping. The ring must be in its original condition and undamaged.
● We offer repairs if the insert is lost or chipped, or if you want to restore the coating. Prices are negotiated individually.
To arrange this, please contact us in any convenient way – contacts
